Shipping Policy

Effective Date: March 21, 2025
Last Updated: March 21, 2025

At National Iron Works, we manufacture heavy structures, machinery, and equipment, including special-purpose and customized products tailored to our customers’ specific requirements. Due to the complexity of our manufacturing process and material availability, we aim to provide flexible delivery timelines based on production schedules. This Shipping Policy outlines our shipping terms and procedures to help manage customer expectations.

1. Customized Orders and Delivery Timelines

1.1 Customized Production:

• Most of our products are manufactured on a customized or made-to-order basis, depending on the customer’s specific requirements and project scope.
• Due to the customization involved, we cannot guarantee fixed or assured delivery timelines upfront.

1.2 Delivery Timeline Discussion:

• Customers are advised to discuss their expected delivery timeline before placing an order.
• We will review our ongoing production schedule and provide a tentative delivery timeline based on material availability, workload, and design complexity.

2. Order Processing

2.1 Orders will be processed only after the final specifications, requirements, and terms are agreed upon between the customer and National Iron Works.
2.2 Any modifications to the order after confirmation may affect the production and delivery timeline.

3. Shipping and Delivery

3.1 Shipping Method:

• Shipping arrangements will be discussed with the customer based on the size, weight, and type of product being delivered.
• We may arrange shipping through our trusted logistics partners, or customers can opt to arrange their own pickup.

3.2 Shipping Charges:

• Shipping charges, if applicable, will be communicated during the order discussion phase.
• Any additional costs for transportation, handling, or special delivery requirements will be agreed upon in advance.

4. Order Tracking and Communication

4.1 Once the order is shipped, we will provide tracking details, if applicable, or communicate directly with the customer to keep them updated on delivery progress.
4.2 Customers are encouraged to stay in touch with our team for real-time updates on production and shipping status.

5. Delays and Exceptions

5.1 While we strive to meet the estimated delivery timelines, unforeseen circumstances such as material shortages, production delays, or logistical challenges may impact the schedule.
5.2 In such cases, we will promptly inform the customer and work together to manage the revised delivery timeline.

6. Inspection and Delivery Guidelines

6.1 Inspection on Delivery:

• Customers are advised to inspect the shipment upon delivery. If there are any issues such as visible damage, they should report it immediately to the delivery agent and notify us at +91-9925042582 or niw303@gmail.com.

6.2 Pickup Option:

• For large machinery or equipment, customers may also opt to arrange their own pickup from our manufacturing unit at:
  No.1, Shree Dukhishyam Bapa Circle, Talaja Road, Bhavnagar, Gujarat, India – 364002.

7. Contact Us

For any questions or further clarification regarding shipping and delivery, please contact us at:

• Business Name: National Iron Works
• Address: No.1, Shree Dukhishyam Bapa Circle, Talaja Road, Bhavnagar, Gujarat, India – 364002
• Phone: +91-9925042582
• Email: niw303@gmail.com
• Website: national.d2n.in

We appreciate your understanding and cooperation in managing customized production and shipping timelines. Thank you for choosing National Iron Works.